General terms and conditions

SCOPE
These terms and conditions apply to all services, sales, deliveries, development and project planning of Claudia Güdel GmbH unless changes or additions hereto are mutually agreed upon in writing.

BACKGROUND
Claudia Güdel GmbH is a Swiss fashion label registered in Basel and is entered under the number CH‑270.4.014.772-8 in the commercial register. The label was founded as a simple partnership in 2002 and then converted to a limited liability company (GmbH) in 2008. The label currently operates four of its own shops in Basel, Bern and Zurich, and it supplies selected boutiques in Switzerland. The Claudia Güdel label stands for modern design with clean lines; its functional clothing for men and women is designed for active day-to-day life and can be worn around the clock.

PHILOSOPHY AND PRODUCTION CONDITIONS
“Small in scale, large in quality” is our motto at Claudia Güdel. It is also a standard we apply when personally and carefully choosing our partners. The Claudia Güdel team currently consists of six dedicated employees in the areas of design, development, production, and sales. The label works closely with three sewing facilities in Germany and Poland and a knitting facility in Switzerland. We handcraft our patterns in our studio before they are graded by a pattern cutter in Switzerland. The high-quality yarns and fabrics we use are supplied by a select group of trusted textile manufacturers in Switzerland and Europe. Our collections are produced in small batches in Switzerland and Europe.

SIZES
The Claudia Güdel label uses European sizing.
Women’s clothing is available in sizes 34–44 (sizes 32 and 46 upon request).
Men’s clothing is available in sizes XS–XXL.

SIZE CHART

We do our best to make our patterns consistent with the size chart provided. However, since each fabric has its own unique characteristics and we offer different fits, we recommend trying on articles to ensure they fit properly.

COLOURS
We do our best to depict the exact colours of our products. Products are photographed under artificial lighting and then edited to ensure colours match the original garment. Please note that slight colour deviations caused by colour settings of individual monitors can occur; such colour deviations do not constitute a defect.

PRODUCT AVAILABILITY
Our label has a basic line that is available all year round. The catalogue with our basic line is published in both print and digital form. Articles from our basic line are regularly produced and remain in our product assortment for several years.

Our semi-annual collections are produced in small batches and are available mainly in our shops in Basel, Bern, and Zurich. All articles are presented online. Even if the desired size of an article is no longer in stock in our web shop, it is very likely still available in our shops. If your desired size is unavailable in our web shop, please contact one of our shops.

CONTRACT FORMATION
By sending an order and clicking on the Buy button, you submit a binding offer to enter into a contract. We accept this contract, without further confirmation, by sending the ordered goods. Claudia Güdel GmbH is not subject to any obligation of fulfilment. The data you provide and the conditions you select determine the scope and the terms of delivery. The contract is concluded according to the conditions that apply to the corresponding offer (price, delivery costs, return costs).

PRICES AND PAYMENT
Claudia Güdel prices are calculated with low margins so that we can offer products of the highest quality at reasonable prices. Claudia Güdel GmbH retains ownership of delivered goods until the purchase price and any related costs have been paid in full.

Purchase prices are listed in Swiss francs (CHF) and include Swiss value added tax (VAT). Payment is required via one of the specified payment options prior to delivery. If your delivery address is outside of Switzerland and the Principality of Liechtenstein, Swiss VAT is not applicable and will be deducted. For shipments to the EU countries supplied by us, the country-specific VAT will be charged and are shown in the shopping cart.

SHIPPING CONDITIONS
We use Swiss Post to ship goods (A Mail) to addresses in Switzerland and the Principality of Liechtenstein. If the delivery address is outside of Switzerland and the Principality of Liechtenstein, we ship with FedEx.

In both cases, the delivery costs, as well as any additional customs fees for shipments to the EU, will be covered by Claudia Güdel GmbH.

Currently we deliver to the following countries: Switzerland, Principality of Lichtenstein, Germany, Austria, Italy, France, Netherlands.

DELIVERY TIMES
If your ordered goods are in stock in our main warehouse, we carefully pack and transfer them to Swiss Post or FedEx together with all necessary documentation within three working days of your order. Slight delays are to be expected for orders including articles that need to be collected from our shops.

Swiss Post’s delivery time (A Mail) is normally one working day. FedEx’s delivery time is normally 2-5 working days.  

Claudia Güdel GmbH assumes no liability for delivery delays caused by the delivery company. Additional customer claims, especially related to delivery, are excluded. All offers are non-binding; there is no obligation to deliver.

RETURNS
Clothing needs to be tried on. You have the right to return goods you have ordered without specifying a reason. If you are unsure which size to order, you may order an article in two sizes and return the article that does not fit.

Please send returns to:

Claudia Güdel GmbH
Bäckerstrasse 56
CH-8004 Zürich

RETURN PERIOD
You may return articles within 10 days of the date on the delivery confirmation receipt. If you misplace the delivery confirmation receipt, the 10-day return period begins on the date of shipment.

CONDITION OF RETURNED GOODS
The returned product must be undamaged, clean, without any signs of use, and free of odours; all original tags must be attached.

RETURN COSTS AND CONDITIONS
The product must always be returned with its proof of purchase and, if included in the shipment, a completed return form. You bear the return costs.

For returns from the countries we supply in the EU, we will cover the return shipping costs with FedEx. For this we ask you to use the original packaging and the enclosed return shipping label. The return must be registered with us in advance via [email protected].

Please retain your mailing receipt for the returned product until we have received the product. If we do not receive the returned product, proof that it was sent is required. Claudia Güdel GmbH assumes no liability for the loss of a returned product.

REFUNDS
Refunds are undertaken after Claudia Güdel GmbH receives the returned product in its original condition; the refund is made by means of the same payment method used for purchasing the product. Only the purchase price is refunded.

EXCHANGES
The same conditions set out above in the SHIPPING CONDITIONS and RETURNS sections apply to exchanges.

LIABILITY
Our employees carefully inspect all articles before packing them well with the appropriate delivery documents for shipment. In the event that, despite our inspection and care, you receive an article that is damaged or defective, please inform us within 24 hours of receiving the article by sending us an email at [email protected]. We will do our best to replace the defective article. After this notification deadline expires, it is no longer possible to assert claims for defects.

If a shipment is damaged (breakage, packaging has been torn open, or goods have been partially or completely lost), its recipient must show the delivery company both the packaging and its contents within 24 hours of receipt. A damage report is required for each damage claim.

COMPENSATION FOR LOSS IN VALUE
If a delivered article is returned after the allowed return period, or if the returned article is damaged or shows signs of use, we reserve the right to determine at our sole discretion a reasonable level of compensation – up to and including 100% of the purchase price – for the corresponding loss in value.

DATA SECURITY
Data is encrypted using proven SSL technology. Each transaction is authorised and checked online by the relevant credit card company. We undertake not to sell or transfer any customer data to third parties, except to transfer customer data for logistical reasons (delivery partners). Additional information on data protection is available here.

INTELLECTUAL PROPERTY
Unless otherwise indicated, the content, designs, images, photos, and other data contained on this website are the intellectual property of Claudia Güdel GmbH. The reproduction of any elements on this website requires prior written consent from Claudia Güdel GmbH.

PLACE OF JURISDICTION AND APPLICABLE LAW
The place of jurisdiction is Basel, Switzerland. The legal relationship is subject to Swiss law.

This English translation is provided for informational purposes and has no legal force. Only the original German version is binding.